Privacy policy

Last updated: September 12, 2025

Follesa manages this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a carefully curated shopping experience (the "Services"). Follesa uses Shopify, which allows us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use the Services, make a purchase or other transaction, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal data.

Read this Privacy Policy carefully. By using the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your data as described in this Privacy Policy.

Personal Data We Collect or Process

"Personal data" refers to information that can identify you or another individual, or that can reasonably be linked to you. Anonymous or anonymized data are not included here. Depending on your interaction with the Services and applicable law, we may collect or process the following categories of personal data:

Contact Information: name, address, billing and shipping addresses, phone number, and email address.
Financial Information: credit card, debit card, bank account, payment details, transaction data, and payment confirmation.
Account Information: username, password, security questions, preferences, and settings.
Transaction Information: viewed items, shopping cart, wishlist, purchases, returns, exchanges, and cancellations, as well as past transactions.
Communications: information you share with us, for example when submitting customer service inquiries.
Device Information: information about your device, browser, or network connection, IP address, and other unique identifiers.
Usage Information: how and when you use or navigate the Services.

Sources of Personal Data

We may collect personal data from the following sources:

Directly from you: when you create an account, use the Services, or communicate with us.
Automatically through the Services: for example through your device or cookies and similar technologies.
Through service providers: when they enable certain technologies on our behalf or process personal data on our behalf.
Through partners or third parties.

Use of Your Personal Data

Depending on your interaction with us or the Services, we may use your personal data for:

Delivery, Personalization, and Improvement of the Services: to process orders, remember preferences, send notifications, facilitate returns and exchanges, enable reviews, and create a personalized shopping experience.
Marketing and Advertising: for example promotional emails, text messages, direct mail, and online advertisements based on your activity.
Security and Fraud Prevention: account authentication, secure payments, detection of fraudulent or harmful activity, and protection of the Services and users.
Communications: customer service and maintaining business relationships.
Legal Obligations: compliance with the law, legal proceedings, or requests from government authorities.

Disclosure of Personal Data

We may share your personal data with third parties in certain circumstances, including:

Shopify, suppliers, and other service providers that perform services on our behalf (e.g., IT, payments, data analytics, customer service, fulfillment).
Business and marketing partners for advertising and marketing, in accordance with their privacy policies.
When you provide consent or instruct us to do so, such as for shipping products or using social media widgets.
Within our corporate group, or in connection with business transactions such as mergers or bankruptcy.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data to provide and improve the Services. Data may be shared with Shopify and third parties outside of your country. For more information, you can access the Shopify Privacy Policy and via the Shopify Privacy Portal to exercise your rights.

Third-Party Websites

The Services may contain links to external websites or platforms. We are not responsible for their privacy or security policies. Information you publicly share via social media may be viewed by others.

Children’s Data

The Services are not intended for children under the age of majority in your jurisdiction. If you are a parent or guardian, you may contact us to request the deletion of a child’s personal data.

Security and Retention Period

While we implement security measures, we cannot guarantee perfect security. Do not send sensitive information via unencrypted channels. Retention periods depend on account management, legal compliance, and contractual obligations.

Your Rights

Depending on your place of residence, you may be entitled to:

Access and Inspection to your personal data.
Correction or Deletion of your data.
Data Portability of data to third parties.
Management of Communication Preferences such as opting out of promotional communications.
In the EU/UK, you also have the right to object to processing, restrict processing, and withdraw consent.

We may verify your identity before processing your requests. You may appoint an authorized representative, provided that such representation is properly verified.

Complaints

For complaints regarding the processing of your personal data, you may contact us at follesabusiness@gmail.com or file a complaint with your local data protection supervisory authority.

International Transfers

Your personal data may be processed outside of your country of residence, including countries outside the EU/UK. We use approved transfer mechanisms such as the Standard Contractual Clauses of the European Commission.

Changes

We may update this Privacy Policy from time to time. We will post the revised version on this website and update the "Last updated" date.

Contact

For questions or requests regarding this Privacy Policy, please contact:
Email: follesabusiness@gmail.com
Address: Kummenaedestraat 15, Geleen, 6165 BS, NL

For the purposes of applicable data protection law, Follesa is the data controller controller of your personal data.